Copperline · Monthly Investor Update
October: MRR +11%,
runway 13 months.
Scheduling software for home-service teams. One paragraph, the same numbers every month, and one ask you can act on this week.
Subject line Copperline — October update: MRR +11%, runway 13 months, one ask.
The lead — trend, cause, ask
MRR grew 11% to $48,200, our fastest month since March, driven by nine new home-service teams onboarded through our referral channel. Our top ask this month: an introduction to an operations lead at a 50-location home-service group, so we can start a pilot before year end.
Metrics — same set, same order
The numbers, with last month beside them
MRR
$48,200
▲ 11% vs $43,400
Net revenue retention
108%
▲ 2 pts vs 106%
Monthly logo churn
3.1%
▼ 0.7 pts vs 3.8%
Net burn
$62,400
▼ 4% vs $65,100
Cash in bank
$812,000
vs $874,400 last month
Runway
13 months
Cash ÷ avg. 3-month burn
| Metric | This month | Last month | Change |
|---|
| MRR | $48,200 | $43,400 | +11% |
| Net revenue retention | 108% | 106% | +2 pts |
| Logo churn (monthly) | 3.1% | 3.8% | −0.7 pts |
| Net burn | $62,400 | $65,100 | −4% |
| Cash in bank | $812,000 | $874,400 | −$62,400 |
| Runway | 13 months | 13 months | flat |
| New logos | 9 | 6 | +3 |
May$32.4k
Jun$35.1k
Jul$38.0k
Aug$40.9k
Sep$43.4k
Oct$48.2k
MRR, $ thousands, May–October 2026. Definitions frozen since the first update: MRR excludes one-time setup fees; runway is cash divided by average three-month burn.
Highlights & lowlights — equally specific
The honest audit
✓ Highlights
- Route optimisation shipped to all 41 teams; average jobs per day rose from 6.2 to 7.1 in two weeks.
- Harborfield Services closed — 12 locations, our first multi-site deal from a referral.
- Dana Whitfield hired as Head of Customer Success; she owns onboarding from 1 November.
- Cloud costs down 14% after renegotiating our hosting tier — a saving that lasts.
✕ Lowlights
- Lost the Meridian pilot (38 locations) after rollout stalled on their scheduling import. Response: a dedicated import checklist and a two-week pilot gate before any multi-location rollout.
- Head of sales search at week seven with no finalist. Response: split the role — a player-coach hire now, a leadership hire at 20 customers.
Asks — ranked, specific, time-bound
How you can help this month
1
Introduce us to an operations lead at a 50+ location home-service groupBy 15 November, so a pilot can start before year end.
2
Two names for Head of Sales with home-service experienceBy 7 November; the role owns the next 10 customers.
3
One dispatcher for a 30-minute workflow conversationThis month, on route optimisation; we will share the findings back.
Reply here, or forward directly — either reaches the founder the same day.
Next 30 days
What we will be judged by
- Ship the two-week pilot gate and reopen one multi-location pilot.
- Close the player-coach sales hire and start two referral-channel pilots.
- Hold churn under 3.5% while onboarding the nine October teams.
The number next month will be judged by: MRR $52,000.
This is a sample output of the Investor Update Writer skill — a fictional October update for a fictional company, Copperline. The full methodology is inside the paid skill. No real company, person, or investor is shown here.