The redesign is live, accepted, and paid in full. Free support ends 30 November. This offer picks up on 1 December — same designer, a stated price, no gap, no double charge.
Results first, price second, terms third — exactly as the letter the client receives is written.
Dear Mara — the new Lumen site is live, accepted, and paid in full ($9,300). Free support runs to 30 November, and the site has needed about 11 hours a month of follow-up since launch, plus the seasonal work you have planned for December.
From 1 December, I recommend the Growth tier: $1,800 a month for 16 hours, with a one-business-day response time. It covers the updates, product adds, and campaign tweaks in the table below — and nothing else, unless we agree it in writing first.
Unused hours roll over for one month, up to 4 hours. Work beyond the tier pauses until you approve it at $125 an hour. Either of us can end the retainer with 30 days' written notice.
Reply with a tier by 28 November and we start 1 December. The full tier table and boundary sheet follow.
Tap a tier to see its full terms. Growth is sized from Lumen's real follow-up: about 11 hours a month, plus 5 hours of recurring work.
If a request is not on the In list, it gets a written quote and written approval before it starts. No verbal "while you're at it."
One intake channel, one active request at a time (Partner: two), and a report before the next invoice — so a quiet month still shows its value.
Retainer billed on the 1st, payable within 14 days.
One channel, prioritised by Lumen, tracked in 15-minute units.
Hours used, hours rolled, requests done, requests queued.
30 days before the anniversary, new terms proposed — or the retainer ends.
One pause a year, up to 30 days, on 14 days' written notice. The fee pauses with the work.
Either side, 30 days' written notice. Rolled-over hours in play are used first.
Lumen owns work product for months paid in full. General tools stay with the studio.
December example: 14 of 16 Growth hours used — 2 hours roll into January, so January opens with 18 hours available. Nothing is lost, nothing is warehoused.
Accept Growth — from 1 Dec